Support
Updated:
Most problems are fixed by the checklist below. If not, contact us and we usually reply within two working days.
No LRC or SRT buttons on the cover
- Make sure you are signed in to Suno in the same Chrome profile.
- Open a song detail page (https://suno.com/song/…), not the home, create or playlist page.
- Wait for the cover image to load, then refresh the page once.
- Update the extension to the latest version from chrome://extensions.
- Some songs only have plain-text lyrics without timing; the buttons stay hidden on purpose.
The file downloads but the timing looks wrong
Timing comes from Suno’s own alignment. Send us the song link and the file you got, and we will check whether our timing repair can handle it.
Contact us
Please include your extension version, Chrome version and operating system, and the song link if the song is public. Do not send passwords.